Terms & Conditions

Scope of terms and contact details

"Adivasi Herbal" or "the store" refers to the services of selling hair care products provided through this website. The terms apply to the use of the site and direct orders from it, and are integrated with Privacy Policy AndShipping policy AndReturns & Refunds.

For inquiries related to your application, contact support@adivasi-herbal.com Or WhatsApp customer service.

Products, prices and offers

Review the product name, size, number of packages and description before purchasing; a multi-package package is different from a blended package. Prices shown are in Saudi riyals unless otherwise clearly shown.

Completing the order displays the price of the products, discounts, shipping fees, payment method fees and applicable taxes within the total. An optional paid service is not added without your choice or consent. The offer conditions in force upon request are the reference for the accrual of discount or free shipping.

If a price or availability error appears before order processing is confirmed, we contact to clarify the correction and your options. When a paid order cannot be fulfilled, the store coordinates the cancellation and refund of the amount due, without replacing the product with another without your consent.

Order and account completion

Enter valid contact details and shipping address, select products and quantity and then review the total and payment method. Electronic payment is confirmed when the transaction is successful; cash on delivery requests may require communication to verify their data before shipment.

Keep the order number and follow the messages about it. You are responsible for protecting your account login data and notifying support when unauthorized use is noticed, and you use your account to provide correct information and follow up on your requests.

Electronic payment and cash on delivery

Physically available payment methods are displayed on the order completion page. Stripe processes electronic payment depending on the eligible method, and the bank or provider may request verification of the transaction.

Cash on Delivery Available for eligible local applications within Saudi Arabia, and its current fees are 20 riyals When choosing it. This fee is independent of the delivery fare. For wholesale orders or other destinations, the payment methods and conditions shown in the offer and order completion apply.

Shipping, cancellation and refund

The fee, processing and tracking details contained in the Shipping and delivery policy. Address changes or cancellations are reviewed as soon as possible before shipment, and the possibility of their implementation is explained Depending on the order status.

The return of the intact unused and closed product can be requested during 7 days from receipt According to Detailed policy. Cases of defect, damage and non-conformity are independently reviewed, and the consumer's statutory rights to cancellation, refund and warranty remain reserved.

Use of care products and guarantees

Follow the package label instructions and Page How to Use And take care of the different sensitivity of the scalp. Hair care products are not a medical diagnosis, and neither the description of use nor the experience of a client is understood as a uniform result for each person.

Any additional warranty, including the gold warranty, applies in accordance with the offer and the stated conditions that included your order at the time of purchase. These terms do not override a statutory right or an enforceable warranty.

Acceptable Use and content rights

Use the store for legitimate purposes, without disabling the service, trying to access other people's accounts or making misleading requests and statements. The use of an infringer may be restricted with a review of existing requests and amounts according to applicable rights.

The name, visual elements, text and images owned by or licensed to the store are protected by the relevant rights. Do not use it commercially or attribute it to yourself without the permission of the rightholder. External links are subject to the terms of the providers.

Systems, updates and troubleshooting

These Terms shall be construed in accordance with the regulations applicable to the transaction, including the Saudi e-commerce system where applicable. Any provision that is inconsistent with a mandatory right does not cancel that right.

Contact customer service first to explain the problem and the order number. You still have the right to turn to the competent authorities. Updates are valid for new orders, and do not detract from the terms of a previous order or the rights acquired by the customer upon purchase.