Returns & Refunds
This page describes the steps for returning Adivasi herbal products and refunds for orders purchased directly from our store, while keeping your statutory rights and the terms of any warranty declared at the time of purchase.
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When can I request a refund?
You can request the return of the intact product during 7 calendar days from the date of receipt If you do not use it, open the package or seal the protection. Return the product with its original packaging, attached accessories and gifts, with proof of purchase.
Opened or used packaging is not returned due to a change of opinion. As for the original defect, damage or non-conformity of the order, we treat it according to the case and the statutory rights, and opening the package to discover a defect does not lead to the cancellation of those rights.
A product that is damaged, leaked, or different from your order
Contact customer service immediately after the problem is detected, with product photos, package and shipment label. It is preferable to document the damage upon receipt and within 48 hours to make it easier to find out what happened during transportation; Nizami's right does not fall just because of the delay in sending photos.
We review the defect or error and explain the appropriate replacement or refund solution. When the cause is proven to be a fault of the store or damaged during shipping, the store will bear the return or resend costs associated with handling the case.
Steps to submit a return request
- Send the order number, the name of the applicant, the product to be returned, and the reason for the order via WhatsApp or e-mail.
- Attach clear photos when there is damage, leakage or difference in the product.
- Wait for customer service instructions on the return method and the appropriate address; do not send the package without formatting.
- After the product has arrived and been inspected, we inform you of the result, its reasons and the amount due when accepting the return.
When returning an intact product due to a change of opinion, the customer bears the actual return costs that apply to his condition and are explained to him, unless the system dictates otherwise. New processing fees not declared in the application are not charged.
Method and duration of refund
After approval, the amount will be returned to the original payment method whenever possible. In cash on delivery requests or when electronic returns are not possible, we coordinate with the applicant a convenient means such as transfer to an account in his name; the delivery representative does not return the amount in cash.
The refund from the store is usually processed during 5-10 working days after approval and inspection of the returned product. The bank or payment provider may need additional time for the amount to appear. You can request to continue the refund with the order number.
Shipping and cash on delivery service fees will be reviewed depending on the reason for the return. In the return of the intact product due to a change of opinion, the costs of the services performed may remain accrued within what is allowed by the system. In cases of error or fixed damage, the fees related to the treatment of the problem are retracted.
Packages, offers and golden guarantee
For a full refund of an intact bouquet due to a change of opinion, prepare all its unopened packaging and affiliated gifts. When requesting a return of part of a package, we explain the price distribution and any effect of the offer on the refund amount before completing it.
Personal experiences vary with the hair care routine. If your application is covered With a gold guarantee or a guarantee of Results Declared at the time of purchase, Review your claim in accordance with the terms of that offer, and the provisions for the return of open packages do not limit your rights under it. Contact us with the order number to find out which warranty conditions apply to Kursk.
Cancellation and late delivery
Request a quick cancellation before delivering the shipment to the delivery company. If the order has shipped, we review the possibility of stopping it or clarify the return steps after receipt.
Your statutory rights to cancel the contract and refund what you paid when the agreed delivery period or the statutory period is exceeded remain valid in accordance with the terms of the system. Review cases involving force majeure or change of address according to the facts, without excluding statutory rights in a general form.
The time of purchase policy applies to existing orders, updates do not revoke acquired rights. If you bought from another seller, contact the buyer to process the return request.
Frequently Asked Questions
Can an open oil be returned due to a change of opinion?
The change of opinion time limit does not apply to open or used packaging. Independently review cases of defect, non-conformity and declared warranty.
Who bears the return fees?
When changing the opinion of the correct product, the customer bears the actual applicable costs; when the store's error is proved or the shipment is damaged, the store bears the return processing costs.
How do I request a refund of an order amount paid upon receipt?
Contact us with the order number. After accepting the status, we agree with the applicant on the appropriate means of recovery, such as a bank transfer to an account in his name.