{"id":14,"date":"2026-10-13T02:23:08","date_gmt":"2026-10-12T23:23:08","guid":{"rendered":"https:\/\/www.adivasi-herbal.com\/?page_id=14"},"modified":"2026-10-13T02:38:41","modified_gmt":"2026-10-12T23:38:41","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/www.adivasi-herbal.com\/t-en\/return-refund-policy\/","title":{"rendered":"Returns &amp; Refunds"},"content":{"rendered":"<style>.entry-content:has(>article.ah-info){padding-inline:0!important}\n\n.entry-content>article.ah-info{--ahi-green:#123e2f;--ahi-cream:#faf8f1;--ahi-gold:#ba9346;--ahi-ink:#183c2d;--ahi-muted:#53645a;--ahi-line:#e4dfd1;box-sizing:border-box;direction:rtl;font-family:inherit;color:var(--ahi-ink);background:var(--ahi-cream);border:1px solid var(--ahi-line);border-radius:28px;overflow:hidden;max-width:1120px!important;width:min(1120px,calc(100% - 48px));margin:24px auto 56px!important}\n.ah-info *,.ah-info *:before,.ah-info *:after{box-sizing:border-box}\n.ah-info a{color:#246044;text-underline-offset:4px;text-decoration-thickness:1px}\n.ah-info a:hover{color:#113c2e}.ah-info a:focus-visible{outline:3px solid #ba9346;outline-offset:4px;border-radius:4px}\n.ah-info .ah-info-head{padding:40px clamp(20px,4vw,52px) 32px;background:linear-gradient(130deg,#f5f3e8,#edf0e5);border-bottom:1px solid var(--ahi-line)}\n.ah-info .ah-info-breadcrumb{font-size:13px;line-height:1.7;margin:0 0 23px;color:var(--ahi-muted)}\n.ah-info .ah-info-eyebrow{display:block;color:#82602c;font-size:13px;font-weight:600;margin:0 0 10px}\n.ah-info h1{font-size:clamp(28px,3.1vw,40px)!important;line-height:1.5;font-weight:800;color:var(--ahi-green);margin:0 0 13px!important;font-family:inherit}\n.ah-info .ah-info-lead{font-size:17px;line-height:1.95;margin:0;max-width:870px;color:#384e40}\n.ah-info .ah-info-date{font-size:12px;color:#657065;margin:16px 0 0}\n.ah-info .ah-info-facts{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin:26px 0 0}\n.ah-info .ah-info-fact{background:#fffdf8;border:1px solid #dfdfd0;border-radius:15px;padding:18px 18px;display:flex;flex-direction:column;gap:7px}\n.ah-info .ah-info-fact span{font-size:13px;color:#566858}.ah-info .ah-info-fact strong{font-size:23px;font-weight:800;line-height:1.5;color:var(--ahi-green)}.ah-info .ah-info-fact small{font-size:12px;line-height:1.7;color:#657063}\n.ah-info .ah-info-body{padding:30px clamp(20px,4vw,52px) 36px}\n.ah-info .ah-info-toc{display:flex;flex-wrap:wrap;gap:8px;margin:0 0 30px;padding-bottom:24px;border-bottom:1px solid var(--ahi-line)}\n.ah-info .ah-info-toc a{display:inline-flex;align-items:center;min-height:40px;border:1px solid #d8decf;background:#fffdf8;border-radius:99px;padding:8px 14px;font-size:13px;line-height:1.5;text-decoration:none}\n.ah-info .ah-info-section{margin:0 0 30px;scroll-margin-top:135px}\n.ah-info h2{font-size:clamp(21px,2.1vw,26px)!important;line-height:1.65;font-weight:750;color:var(--ahi-green);margin:0 0 12px!important;font-family:inherit}\n.ah-info h3{font-size:18px!important;line-height:1.7;font-weight:700;color:var(--ahi-green);margin:0 0 8px!important;font-family:inherit}\n.ah-info .ah-info-section p,.ah-info .ah-info-section li,.ah-info .ah-info-contact p{font-size:16px;line-height:2.05;margin:0 0 12px}\n.ah-info ul,.ah-info ol{padding-inline-start:24px;margin:0 0 16px}\n.ah-info li{padding-inline-start:5px}.ah-info li::marker{color:#397153}\n.ah-info .ah-info-faq{background:#fffdf8;border:1px solid var(--ahi-line);padding:24px;border-radius:20px}\n.ah-info .ah-info-answer+.ah-info-answer{padding-top:18px;margin-top:18px;border-top:1px solid var(--ahi-line)}\n.ah-info .ah-info-contact{padding:25px;background:#eaf0e5;border:1px solid #d8e1cf;border-radius:20px;margin:26px 0}\n.ah-info .ah-info-buttons{display:flex;flex-wrap:wrap;gap:10px;margin-top:17px}\n.ah-info .ah-info-btn{display:inline-flex;align-items:center;justify-content:center;min-height:46px;border:1px solid var(--ahi-green);border-radius:12px;padding:11px 20px;background:var(--ahi-green);color:white;font-size:14px;font-weight:650;line-height:1.6;text-decoration:none}\n.ah-info .ah-info-btn:hover{background:#2f6b4f;color:white}.ah-info .ah-info-btn.ah-info-outline{background:#fffdf8;color:var(--ahi-green)}\n.ah-info .ah-info-related{display:flex;flex-wrap:wrap;gap:10px 22px;font-size:14px;line-height:1.8}\n.ah-info .ah-info-benefits{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:18px 0}\n.ah-info .ah-info-benefits>div{background:#fffdf8;border:1px solid var(--ahi-line);border-radius:16px;padding:20px}\n@media(max-width:1024px){.entry-content>article.ah-info{width:calc(100% - 32px);border-radius:24px;margin-top:16px!important;margin-bottom:44px!important}}\n@media(max-width:700px){.entry-content>article.ah-info{width:calc(100% - 24px);border-radius:20px;margin-top:12px!important;margin-bottom:32px!important}.ah-info .ah-info-head{padding:27px 20px 24px}.ah-info .ah-info-body{padding:24px 20px 27px}.ah-info .ah-info-facts{grid-template-columns:1fr;gap:9px;margin-top:20px}.ah-info .ah-info-fact{padding:13px 16px;display:grid;grid-template-columns:1fr auto;align-items:center;gap:4px 12px}.ah-info .ah-info-fact strong{font-size:20px}.ah-info .ah-info-fact small{grid-column:1\/-1}.ah-info .ah-info-lead{font-size:16px}.ah-info .ah-info-toc{gap:7px;margin-bottom:24px}.ah-info .ah-info-toc a{font-size:12px;padding:8px 12px}.ah-info .ah-info-faq,.ah-info .ah-info-contact{padding:20px 17px;border-radius:16px}.ah-info .ah-info-buttons{flex-direction:column}.ah-info .ah-info-btn{width:100%}.ah-info .ah-info-section p,.ah-info .ah-info-section li,.ah-info .ah-info-contact p{font-size:15px;line-height:2}.ah-info .ah-info-benefits{grid-template-columns:1fr}.ah-info .ah-info-related{gap:9px 17px}}\n<\/style>\n<article id=\"ah-info-return-refund-policy\" class=\"ah-info\" dir=\"rtl\" lang=\"ar\" aria-labelledby=\"ah-info-title-return-refund-policy\"><header class=\"ah-info-head\"><nav class=\"ah-info-breadcrumb\" aria-label=\"Page path\"><a href=\"\/t-en\/\">Home<\/a> <span aria-hidden=\"true\"> \/ <\/span> Returns &amp; Refunds<\/nav><span class=\"ah-info-eyebrow\">Help Center \u2022 your rights after purchase<\/span><h1 id=\"ah-info-title-return-refund-policy\">Returns &amp; Refunds<\/h1><p class=\"ah-info-lead\">This page describes the steps for returning Adivasi herbal products and refunds for orders purchased directly from our store, while keeping your statutory rights and the terms of any warranty declared at the time of purchase.<\/p><p class=\"ah-info-date\">Last update: <time datetime=\"2026-10-13\">October 13, 2026<\/time><\/p><div class=\"ah-info-facts\"><div class=\"ah-info-fact\"><span>Change of opinion<\/span><strong>7 days<\/strong><small>From the receipt of the unused and closed product<\/small><\/div><div class=\"ah-info-fact\"><span>Damage or error<\/span><strong>Contact Us<\/strong><small>With the order number and photos showing the status<\/small><\/div><div class=\"ah-info-fact\"><span>Refund amount<\/span><strong>5-10 working days<\/strong><small>Processing of the store is usually after approval and inspection<\/small><\/div><\/div><\/header><div class=\"ah-info-body\"><nav class=\"ah-info-toc\" aria-label=\"Page contents\"><a href=\"#eligibility\">When can I request a refund?<\/a><a href=\"#damage\">A product that is damaged, leaked, or different from your order<\/a><a href=\"#request\">Steps to submit a return request<\/a><a href=\"#refund\">Method and duration of refund<\/a><a href=\"#bundles-guarantee\">Packages, offers and golden guarantee<\/a><a href=\"#cancellation\">Cancellation and late delivery<\/a><a href=\"#common-questions\">Frequently Asked Questions<\/a><\/nav><section class=\"ah-info-section\" id=\"eligibility\"><h2>When can I request a refund?<\/h2><p>You can request the return of the intact product during <strong>7 calendar days from the date of receipt<\/strong> If you do not use it, open the package or seal the protection. Return the product with its original packaging, attached accessories and gifts, with proof of purchase.<\/p><p>Opened or used packaging is not returned due to a change of opinion. As for the original defect, damage or non-conformity of the order, we treat it according to the case and the statutory rights, and opening the package to discover a defect does not lead to the cancellation of those rights.<\/p><\/section>\n<section class=\"ah-info-section\" id=\"damage\"><h2>A product that is damaged, leaked, or different from your order<\/h2><p>Contact customer service immediately after the problem is detected, with product photos, package and shipment label. It is preferable to document the damage upon receipt and within 48 hours to make it easier to find out what happened during transportation; Nizami's right does not fall just because of the delay in sending photos.<\/p><p>We review the defect or error and explain the appropriate replacement or refund solution. When the cause is proven to be a fault of the store or damaged during shipping, the store will bear the return or resend costs associated with handling the case.<\/p><\/section>\n<section class=\"ah-info-section\" id=\"request\"><h2>Steps to submit a return request<\/h2><ol><li>Send the order number, the name of the applicant, the product to be returned, and the reason for the order via WhatsApp or e-mail.<\/li><li>Attach clear photos when there is damage, leakage or difference in the product.<\/li><li>Wait for customer service instructions on the return method and the appropriate address; do not send the package without formatting.<\/li><li>After the product has arrived and been inspected, we inform you of the result, its reasons and the amount due when accepting the return.<\/li><\/ol><p>When returning an intact product due to a change of opinion, the customer bears the actual return costs that apply to his condition and are explained to him, unless the system dictates otherwise. New processing fees not declared in the application are not charged.<\/p><\/section>\n<section class=\"ah-info-section\" id=\"refund\"><h2>Method and duration of refund<\/h2><p>After approval, the amount will be returned to the original payment method whenever possible. In cash on delivery requests or when electronic returns are not possible, we coordinate with the applicant a convenient means such as transfer to an account in his name; the delivery representative does not return the amount in cash.<\/p><p>The refund from the store is usually processed during <strong>5-10 working days after approval and inspection of the returned product<\/strong>. The bank or payment provider may need additional time for the amount to appear. You can request to continue the refund with the order number.<\/p><p>Shipping and cash on delivery service fees will be reviewed depending on the reason for the return. In the return of the intact product due to a change of opinion, the costs of the services performed may remain accrued within what is allowed by the system. In cases of error or fixed damage, the fees related to the treatment of the problem are retracted.<\/p><\/section>\n<section class=\"ah-info-section\" id=\"bundles-guarantee\"><h2>Packages, offers and golden guarantee<\/h2><p>For a full refund of an intact bouquet due to a change of opinion, prepare all its unopened packaging and affiliated gifts. When requesting a return of part of a package, we explain the price distribution and any effect of the offer on the refund amount before completing it.<\/p><p>Personal experiences vary with the hair care routine. If your application is covered <strong>With a gold guarantee or a guarantee of Results Declared at the time of purchase<\/strong>, Review your claim in accordance with the terms of that offer, and the provisions for the return of open packages do not limit your rights under it. Contact us with the order number to find out which warranty conditions apply to Kursk.<\/p><\/section>\n<section class=\"ah-info-section\" id=\"cancellation\"><h2>Cancellation and late delivery<\/h2><p>Request a quick cancellation before delivering the shipment to the delivery company. If the order has shipped, we review the possibility of stopping it or clarify the return steps after receipt.<\/p><p>Your statutory rights to cancel the contract and refund what you paid when the agreed delivery period or the statutory period is exceeded remain valid in accordance with the terms of the system. Review cases involving force majeure or change of address according to the facts, without excluding statutory rights in a general form.<\/p><p>The time of purchase policy applies to existing orders, updates do not revoke acquired rights. If you bought from another seller, contact the buyer to process the return request.<\/p><\/section><section class=\"ah-info-section ah-info-faq\" id=\"common-questions\"><h2>Frequently Asked Questions<\/h2><div class=\"ah-info-answer\"><h3>Can an open oil be returned due to a change of opinion?<\/h3><p>The change of opinion time limit does not apply to open or used packaging. Independently review cases of defect, non-conformity and declared warranty.<\/p><\/div><div class=\"ah-info-answer\"><h3>Who bears the return fees?<\/h3><p>When changing the opinion of the correct product, the customer bears the actual applicable costs; when the store's error is proved or the shipment is damaged, the store bears the return processing costs.<\/p><\/div><div class=\"ah-info-answer\"><h3>How do I request a refund of an order amount paid upon receipt?<\/h3><p>Contact us with the order number. After accepting the status, we agree with the applicant on the appropriate means of recovery, such as a bank transfer to an account in his name.<\/p><\/div><\/section><aside class=\"ah-info-contact\" aria-label=\"Communication with customer service\"><h2>We help you in the next step<\/h2><p>Connect with the Adivasi Herbal team via WhatsApp <bdi>+966 57 067 8527<\/bdi> Or mail <a href=\"mailto:support@adivasi-herbal.com\"><bdi>support@adivasi-herbal.com<\/bdi><\/a>. To proceed, send the order number, if any, and a summary of your inquiry.<\/p><div class=\"ah-info-buttons\"><a class=\"ah-info-btn\" href=\"https:\/\/wa.me\/966570678527\" target=\"_blank\" rel=\"noopener\">Connect via WhatsApp<\/a><a class=\"ah-info-btn ah-info-outline\" href=\"mailto:support@adivasi-herbal.com\">Send us an email<\/a><\/div><\/aside><nav class=\"ah-info-related\" aria-label=\"Related pages\"><a href=\"\/t-en\/shipping-delivery\/\">Shipping policy<\/a><a href=\"\/t-en\/cash-on-delivery\/\">Cash on Delivery<\/a><a href=\"\/t-en\/terms\/\">Terms &amp; Conditions<\/a><\/nav><\/div><\/article>","protected":false},"excerpt":{"rendered":"<p>See the Adivasi herble return policy: 7-day lead time for unused product, procedures for damage or order difference, return costs and refund 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